FAQ

PROCESSING TIME
After you’ve placed your order, it will take me approximately 1-3 business days to prepare your order.

You will receive an email with your tracking number once your order has been sent.

WHEN WILL I RECEIVE MY ORDER?
*The following estimates do not include processing time

United States: 3 - 10 business days
Canada: 4 - 21 business days
Rest of the World: 10 - 22 business days

These time frames are not guaranteed, as weather, holidays, and mail volume can affect delivery.

WHAT IF THERE’S A PROBLEM WITH MY ORDER?
Please send an email with your order number to hello@janechu.co and I’ll get back to you as soon as I can

CAN I MAKE CHANGES TO ORDER AFTER IT’S BEEN PLACED?
I start working on your order as soon as it is placed, so I am unable to make any changes or modifications, but feel free to email me and I'll do my best to help!

CURRENCY
All prices are in USD

CUSTOMS AND IMPORT TAXES
Although rare, buyers are responsible for any customs and import taxes that may apply.

CAN I CHANGE MY ADDRESS AFTER I’VE PUT IN MY ORDER?
Unfortunately I won’t be responsible for lost packages due to incorrect addresses but please email me as soon as possible to see if I can make any changes- I will try my best!  Please also help to double check your addresses before putting in your order. 

RETURNS AND EXCHANGES
I don't accept returns, exchanges or cancellations, but please don’t hesitate to contact me if you have any problems with your order.